Maintenance Tech Stays on Track with Quore
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Staff missing important guest complaints.
General Manager Thom Druffel and the staff at Holiday Inn Nashville-Vanderbilt were utilizing a popular hospitality technology solution to handle internal operations, but they weren’t particularly happy with its inability to easily share important information between departments and its lack of immediacy in reporting guest complaints. These issues resulted in valuable data getting lost in between departments and a lag time in the staff’s ability to respond to guest complaints.
Staff missing important memos
No central place to know prorities
Improve Staff Productivity
Staff missing important guest complaints.
General Manager Thom Druffel and the staff at Holiday Inn Nashville-Vanderbilt were utilizing a popular hospitality technology solution to handle internal operations, but they weren’t particularly happy with its inability to easily share important information between departments and its lack of immediacy in reporting guest complaints. These issues resulted in valuable data getting lost in between departments and a lag time in the staff’s ability to respond to guest complaints.
Staff missing important memos
No central place to know prorities
Improve Staff Productivity
Used Quore to create accountability and quick notices.
During a Holiday Inn regional conference, Druffel heard about Quore’s capabilities from several of his peers, which convinced him to make the switch for his teams. “What we got from Quore is an incredibly user-friendly solution that tackled the key issues right away,” said Druffel. “The longer we use it, the more we’re able to accomplish.”
Quore immediately allowed Druffel and Guest Services Manager Logan A. Smith to more accurately identify property- and department- specific data trends and respond to guest complaints before the guest checked out.
Staff missing important memos
No central place to know prorities
Improve Staff Productivity
Used Quore to create accountability and quick notices.
During a Holiday Inn regional conference, Druffel heard about Quore’s capabilities from several of his peers, which convinced him to make the switch for his teams. “What we got from Quore is an incredibly user-friendly solution that tackled the key issues right away,” said Druffel. “The longer we use it, the more we’re able to accomplish.”
Quore immediately allowed Druffel and Guest Services Manager Logan A. Smith to more accurately identify property- and department- specific data trends and respond to guest complaints before the guest checked out.
Staff missing important memos
No central place to know prorities
Improve Staff Productivity
“With Quore, I know in seconds what needs to be done.”
Behind the Scenes with Zdravko
Zdravko’s job as a Maintenance Technician keeps him extremely busy, running around to fix requests as quickly as possible at his hotel, the Hilton Garden Inn Downtown Nashville. Quore gives him the ability to see all requests as soon as they come in, right on his mobile device. We chatted with him to learn more about how he uses Quore, and how it’s helped him keep up with his busy schedule.
See what Zdravko has to say about using Quore:
Quore: Tell me a little about how you use Quore in your day-to-day job?
Zdravko: I use Quore to see what requests the front desk put in, whether it’s from a supervisor or from a guest. I can check the request from my phone, see where it is and what needs to be done and fix it. After it’s done I can complete the job and close it out. It’s helping me with my job every day.
Quore: What do you like most about Quore?
Zdravko: It makes my job easier. I don’t have to go to the front desk to see what’s going on or check in with other departments. All the notes go directly into the app, and I see them in a few seconds. The communication across the hotel helps everyone.
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Maintaining a hotel is not an easy task and Zdravko needs all the help he can get. Quore has helped him go from task to task without having to run around the hotel to check in with people to see what the issue is. Everything is right there in the palm of his hand.
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